What is the Liquid Contact Suite?
Liquid provides an intuitive, tailored interface to manage customer interactions and map your entire business processes.
Liquid allows us to start with a blank canvas and deliver a database solution that displays the exact screens required by agents across the busness to allow them to extract and input information. Each solution created is also dynamically generated in html allowing the interfaces to be embedded into website or mobile devices. This flexibility enables quick delivery to any business in any geographic location globally.
Behind Liquid sits a powerful business priority engine. This engine allows each rule to have an action, reaction and dedicated outcome. We see Liquid as a middleware solution that either holds or retrieves critical data within an organisation, it then enriches that data by applying the companys strategic business processes and by allowing users to be presentd with precise tasks to maximise their time. Liquid then ensures every task has a follow up action that is set and followed up.
One key element is measurement. Liquid allows a top down view of all job roles, actions or leads generated, who they were handed off to and makes it easy to identify bottlenecks of failings within the process. This powerful total view of each step of a companies business process allows changes to be made before they effect the companies bottom line.
Automated KPI reports also allow realtime measurement of employee performance and sales / delivery targeting.
Liquid Contact Suite 2010 offers the widest range of new functionality to date, whilst building upon the core concepts that made Liquid the best of breed application it is today:
- Ease of use
- Speed of deployment and configuration
- Range of functionality
- Integration to legacy systems and processes
- Dynamic, hosted architecture
- Competitive, pay-as-you-go model
- Clear cost reduction in agent churn and training times
Who uses Liquid?
Why choose Liquid?
Liquid combines the benefits of an off-the-shelf application with those of a wholly bespoke system. Benefits include:
- Virtually Capital Free and pay as you use
- Rapid Campaign Creation in hours not weeks
- Simple, Visual Campaign Creation by users not programmers
- Secure, Scalable Hosting for PCI and FSA compliance
- Multi-Site with centralised reporting
- CTI Enabled with out of the box integration to multiple PBXs
- Reduced Training through intuitive user interfaces
Next Steps...
Contact Us for a demonstration + FREE consultation, and find out how Liquid can help improve productivity, reduce costs and enable new business practices within your company.
Phone us on 020 300 57570
